What We Do

We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.

Lessons in Leadership from Lincoln Hospital

It is the rare leader who has the depth of self-awareness demonstrated by Marcy Pressman, Associate...

What Do Patients Want?

If you’ve ever been a patient, and most of us have, how familiar is this scenario? You’re not f...