We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.
Dramatic Improvements in the patient experience, engaged staff, and decreased no show rates will have everyone thanking you. Learn what it takes to make, spread and sustain Dramatic Performance Improvement™ at one major health center network in Chicago. Their story was just published in the Journal of Ambulat...
read moreTo preserve the anonymity of this health center and the names of those involved in their transforma...
read moreWe worked with Access Community Health in Chicago in a DPI Collaborative. Their Regional Medical D...
read moreCrash. Ouch! That’s my Mom falling in her kitchen in Florida in January. She’ll be 80 in June, ...
read moreFrequent and unnecessary emergency department (ED/ER) visits are a major problem for patients, family budgets, national health care economics, and doctor’s offices which are trying to provide continuity of care for their patients. It’s not news that medical costs are at an all-time high in part due to a rise...
read moreI love hosting guests in my home! I’m not Martha Stewart, but I like to think of myself as a gracious hostess who makes her friends and family feel welcomed and appreciated when they come for a visit. Making someone feel welcomed is all in the details and how you can prepare for and anticipate their needs and ...
read moreDon’t Leave Me Clueless About a PCMH! What's a patient centered medical (or health) home? Well, ...
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