What We Do

We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.

Build an Effective Integrated Behavioral He...

Many community Health Centers (CHCs), Federally Qualified Health Centers (FQHCs) and private practi...

Making PCMH Level 3 Recognition a Reality: Access Community Health Network's Story

Dramatic Improvements in the patient experience, engaged staff, and decreased no show rates will have everyone thanking you. Learn what it takes to make, spread and sustain Dramatic Performance Improvement™ at one major health center network in Chicago. Their story was just published in the Journal of Ambulat...

Moving a Women’s Health Center from ‘G...

To preserve the anonymity of this health center and the names of those involved in their transforma...

The 'Midway Knock' in Action! Watch it here:

We worked with Access Community Health in Chicago in a DPI Collaborative. Their Regional Medical D...

The Wild West of Inpatient Care

Crash. Ouch! That’s my Mom falling in her kitchen in Florida in January. She’ll be 80 in June, ...

One way the Coleman DPI™ can reduce Emergency Room visits and help with Payment ...

Frequent and unnecessary emergency department (ED/ER) visits are a major problem for patients, family budgets, national health care economics, and doctor’s offices which are trying to provide continuity of care for their patients. It’s not news that medical costs are at an all-time high in part due to a rise...

It's All in the Anticipation!

I love hosting guests in my home! I’m not Martha Stewart, but I like to think of myself as a gracious hostess who makes her friends and family feel welcomed and appreciated when they come for a visit. Making someone feel welcomed is all in the details and how you can prepare for and anticipate their needs and ...