It may be no surprise to read that the lack of coordination of systems throughout our current healt...read more
What We Do
We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.
In the article Coproduction of healthcare services (BMJ Quality and Safety Sept 16, 2015) the authors explore the challenges and possibilities in the relationship between efforts to improve patient outcomes in healthcare and true patient engagement. The thought-provoking article explores a variety of related c...read more
Dramatic Improvements in the patient experience, engaged staff, and decreased no show rates will have everyone thanking you. Learn what it takes to make, spread and sustain Dramatic Performance Improvement™ at one major health center network in Chicago. Their story was just published in the Journal of Ambulat...read more