Dramatic Improvements in the patient experience, engaged staff, and decreased no show rates will have everyone thanking you. Learn what it takes to make, spread and sustain Dramatic Performance Improvement™ at one major health center network in Chicago. Access Community Health Network's Story...read more
What We Do
We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.
Village site of Access Community Health Network seemed shocked, recalled Dr. Kenneth Bretts. “She said, ‘I can’t believe it. The waiting room isn’t jammed. They brought me right in.’ In all the years she’d been seeing me, that had never happened,” said Dr. Bretts. Coleman Associates w...read more
Frequent and unnecessary emergency department (ED/ER) visits are a major problem for patients, family budgets, national health care economics, and doctor’s offices which are trying to provide continuity of care for their patients. It’s not news that medical costs are at an all-time high in part due to a rise...read more
I love hosting guests in my home! I’m not Martha Stewart, but I like to think of myself as a gracious hostess who makes her friends and family feel welcomed and appreciated when they come for a visit. Making someone feel welcomed is all in the details and how you can prepare for and anticipate their needs and ...read more