What We Do

We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.

The Effect of No-Shows and How to Deal with It

It’s another busy day at the clinic. You look at the schedule for the doctor you’re working with today, and your hair just about stands on end. Who’s responsible for this mess? She has three patients scheduled for 8:15, two for 8:30, and another two for 8:45. The morning is in shambles. How will every...

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