What We Do

We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.

Chicago Access Health Network Transformation

Village site of Access Community Health Network seemed shocked, recalled Dr. Kenneth Bretts. “She said, ‘I can’t believe it. The waiting room isn’t jammed. They brought me right in.’ In all the years she’d been seeing me, that had never happened,” said Dr. Bretts. Coleman Associates w...

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It's All in the Anticipation!

I love hosting guests in my home! I’m not Martha Stewart, but I like to think of myself as a gracious hostess who makes her friends and family feel welcomed and appreciated when they come for a visit. Making someone feel welcomed is all in the details and how you can prepare for and anticipate their needs and ...

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