We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.
When I was younger I began the sport of running. However, I didn’t do it competitively, I did it ...
read moreWhat’s the best response when you see something you wish you hadn’t? I have seen too many managers who have identified a low performer. But when I ask probing questions about tolerance of a low performer they state in a roundabout way that it is often easier to turn a blind eye to low performance. As destruc...
read moreNo one wants to be merely adequate. Most of us go into a job wanting to perform well, to know we ar...
read moreIt was my first management job. I had dozens of my employees in a room making outbound phone calls ...
read moreIn my younger years, I remember breaking up with a certain love interest..ok more than one. Each ti...
read moreI was sitting for what felt like forever in a management team meeting listening to a frustrating circular conversation about a physician who went “too slow to be financially viable.” Then, someone at the table proposed a solution and the conversation went like this: “What if we pair Luz with Dr. Johnson?...
read moreWe all know that one positive and successful technique to motivate staff is to give them positive f...
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