We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.
I’ve been an employee, a manager, a Chispa, and a voracious consumer of literature about how to be a better manager. Chispas pride themselves on being pattern people, so I asked myself what the good patterns of a manager are. As a millennial, naturally, I came up with a list-icle of the top 10 things that we s...
read moreImproving Provider Satisfaction by Sharing the Care Significant Contributions from: Cynthia Cou...
read moreDramatic Improvements in the patient experience, engaged staff, and decreased no show rates will have everyone thanking you. Learn what it takes to make, spread and sustain Dramatic Performance Improvement™ at one major health center network in Chicago. Their story was just published in the Journal of Ambulat...
read moreTo preserve the anonymity of this health center and the names of those involved in their transforma...
read moreBy Carlos Aviña It was 2009 when our medical director, Dr. Robert Moore, first told us about the ...
read moreIntroduction: How much of a difference does a patient care team truly make in health care deliv...
read moreDr. Davida Gerena had a large role in the DPI (Dramatic Improvement Collaborative) at Access Commun...
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