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What We Do

We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.

Look Away

What’s the best response when you see something you wish you hadn’t? I have seen too many managers who have identified a low performer. But when I ask probing questions about tolerance of a low performer they state in a roundabout way that it is often easier to turn a blind eye to low performance. As destruc...

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Equally Hobbling Everyone

I was sitting for what felt like forever in a management team meeting listening to a frustrating circular conversation about a physician who went “too slow to be financially viable.” Then, someone at the table proposed a solution and the conversation went like this: “What if we pair Luz with Dr. Johnson?...

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