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What We Do

We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.

About Redesign

There's a lot for patients to dislike about going to see the doctor these days. It often begins with the frustration of an impersonal, incomprehensible auto-attended phone system and being put on hold when the patient finally reaches a real person. Then there's the interminable waiting—for a convenient and ...

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Are you a Tactical Nurse™?

The field of nursing has become more complex than anyone could have imagined just a generation ago. Today’s nurses are expected to be not only great caregivers, but great innovators, too. The increased demands of health care require a new generation of thinkers who want to be agents of care innovation. As a re...

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The Tactical Nurse in Action

I talk with a lot of nurses in a lot of community health centers across the country and let’s face it, for a lot of RNs their current job role sucks. Often they are chained to a phone or in charge...

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