There's a lot for patients to dislike about going to see the doctor these days. It often begins with the frustration of an impersonal, incomprehensible auto-attended phone system and being put on hold when the patient finally reaches a real person. Then there's the interminable waiting—for a convenient and ...read more
What We Do
We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.
The field of nursing has become more complex than anyone could have imagined just a generation ago. Today’s nurses are expected to be not only great caregivers, but great innovators, too. The increased demands of health care require a new generation of thinkers who want to be agents of care innovation. As a re...read more
I talk with a lot of nurses in a lot of community health centers across the country and let’s face it, for a lot of RNs their current job role sucks. Often they are chained to a phone or in charge...read more