What We Do

We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.

Learning Collaboratives to Advance Team-Bas...

INTRODUCTION Health care optimization is an integral and critical aspect of quality improvement in healthcare settings (13). Primary care is a complex system of medical service that interacts with ...

Are you a Tactical Nurse™?

The field of nursing has become more complex than anyone could have imagined just a generation ago. Today’s nurses are expected to be not only great caregivers but great innovators, too. The increased demands of health care require a new generation of thinkers who want to be agents of care innovation. As a res...

10 Ways to Future Proof Your Health Center

H8F awards through the American Rescue Plan Act are coming quickly for health centers, and leaders ...

COVID-19 Vaccine Distribution Clinic Operations Toolkit

The COVID-19 Vaccine Distribution Clinic Operations Toolkit contains tools and samples that will help CHCs and public health entities practice the most efficient and patient-centered vaccine distribution workflows. What's included in the Toolkit: Staff and Patient Education Materials...

It Sucks to Work in the Call Center

Have you ever looked at the schedule and seen mistakes? Heard patients say they couldn’t get thro...

Care Coordination Guide

Introduction According to the Agency for Healthcare Research and Quality, Care Coordination is “...

Does your health center suffer from Clinica...

Does your health center suffer from Clinical Chaos Syndrome, or CCS? What is CCS and what are the t...