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What We Do

We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.

The Effect of No-Shows and How to Deal with It

It’s another busy day at the clinic. You look at the schedule for the doctor you’re working with today, and your hair just about stands on end. Who’s responsible for this mess? She has three patients scheduled for 8:15, two for 8:30, and another two for 8:45. The morning is in shambles. How will every...

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Are you a Tactical Nurse™?

The field of nursing has become more complex than anyone could have imagined just a generation ago. Today’s nurses are expected to be not only great caregivers but great innovators, too. The increased demands of health care require a new generation of thinkers who want to be agents of care innovation. As a res...

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COVID-19 Vaccine Distribution Clinic Operations Toolkit

  The COVID-19 Vaccine Distribution Clinic Operations Toolkit contains tools and samples that will help CHCs and public health entities practice the most efficient and patient-centered vaccine distribution workflows. What's included in the Toolkit: Staff and Patient Education Materials...

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