Chicago Access Health Network Transformation
Village site of Access Community Health Network seemed shocked, recalled
Dr. Kenneth Bretts. “She said, ‘I can’t believe it. The waiting room isn’t jammed. They brought me right in.’ In all the years she’d been seeing me, that had never happened,” said Dr. Bretts.
Coleman Associates was awarded the contract 2012 and began a multi-year partnership with Chicago Access Health Network. Coleman Associates provided them with the outside push that they needed to leverage their internal preparation and make Dramatic Performance Improvement™ stick in their 36 health center organization. According to CEO Donna Thompson and COO Janie Gawrys, staff speak of DPI™ every day and every week. Vice President of Operations, Eddie Cruz reported that in a May 2016 focus group survey of MAs the #1 biggest contribution to job satisfaction was DPI™.
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