What We Do

We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.

The Tactical Nurse in Action: How to Avoid ...

I talk with a lot of nurses in a lot of community health care providers across the country and let’s face it, a lot of RNs are not satisfied with their current role and report burnout. Often they ar...

Why Leadership Training and Support is Crit...

Team-based care is critical for improved patient outcomes, reduced staff turnover, reduced provider burnout, improved patient access, increased efficiency, higher patient satisfaction, and reduced hea...

Overview of Coleman’s Learning Collaborative in Supporting: Team-Based Care in P...

INTRODUCTION Team-based care is a critical contributor to improved health outcomes, higher patient satisfaction, improved patient access, and decreased provider burnout (1, 2, 3). Team-based care involves clarifying and redesigning clinical roles to improve communication, reduce redundancy, and improve effici...

Learning Collaboratives to Advance Team-Bas...

INTRODUCTION Health care optimization is an integral and critical aspect of quality improvement in healthcare settings (13). Primary care is a complex system of medical service that interacts with ...

Are you a Tactical Nurse™?

The field of nursing has become more complex than anyone could have imagined just a generation ago. Today’s nurses are expected to be not only great caregivers but great innovators, too. The increased demands of health care require a new generation of thinkers who want to be agents of care innovation. As a res...

Where Do You Stand?

When I was younger I began the sport of running. However, I didn’t do it competitively, I did it ...

Look Away

What’s the best response when you see something you wish you hadn’t? I have seen too many manag...