We provide highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients. We bring practical, tested solutions to help produce dramatic results…. Results no one thought were possible.
The field of nursing has become more complex than anyone could have imagined just a generation ago. Today’s nurses are expected to be not only great caregivers but great innovators, too. The increased demands of health care require a new generation of thinkers who want to be agents of care innovation. As a res...
read moreWhen I was younger I began the sport of running. However, I didn’t do it competitively, I did it ...
read moreWhat’s the best response when you see something you wish you hadn’t? I have seen too many managers who have identified a low performer. But when I ask probing questions about tolerance of a low performer they state in a roundabout way that it is often easier to turn a blind eye to low performance. As destruc...
read moreNo one wants to be merely adequate. Most of us go into a job wanting to perform well, to know we ar...
read moreIt was my first management job. I had dozens of my employees in a room making outbound phone calls ...
read moreIn my younger years, I remember breaking up with a certain love interest..ok more than one. Each ti...
read moreI was sitting for what felt like forever in a management team meeting listening to a frustrating circular conversation about a physician who went “too slow to be financially viable.” Then, someone at the table proposed a solution and the conversation went like this: “What if we pair Luz with Dr. Johnson?...
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