What is a “non-public facing” remote communication product?
A “non-public facing” remote communication product is one that allows only the intended parties (provider and patient) to participate in the healthcare visit.
These products include platforms such as Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, Whatsapp video chat, Zoom, or Skype. Similar texting products include Signal, Jabber, Facebook Messenger, Google Hangouts, Whatsapp, or iMessage. Typically, these platforms would have end-to-end encryption, which allows only an individual and the person with whom the individual is communicating to see what is transmitted. The platforms also support individual user accounts, logins, and passcodes to help limit access and verify participants.
Platforms such as TikTok, Facebook Live, Twitch, or a chat room like Slack and they are NOT acceptable forms of remote communication because they are open to the public.