Transformation is a process that requires a solid plan, good leadership, trusted data, best practices, inspiration, an outside perspective and push—which can be provided by Coleman Associates. A few great tools never hurts either.
The great thing about redesign an transformed visit, is that we all have experience being a patient. As a healthcare worker, you have to no more than tell a friend or new acquaintance that you work in healthcare and they will share with you a story of some awful experience they or their family member has had get...
read moreCCI Webinar #1 April 25 PPT Slide Deck Confirmation Call Training Toolkit Mystery Shopper Exerc...
read moreHave you ever tried to make a major improvement at your health center? Have you been frustrated by the slow pace at which the changes take place? Or maybe the change initiative failed altogether and y...
read more"Patient Care Team Huddle." It’s a common concept in primary care...
This brief guide is designed for those of you who never liked doing math or never found an easy way...
read moreThis guide leads you through the visit tracking technique described in Step 1. This is the first st...
read moreIn this toolkit you will find everything you need to begin making Robust Confirmation Calls inclu...
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