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Tools

Transformation is a process that requires a solid plan, good leadership, trusted data, best practices, inspiration, an outside perspective and push—which can be provided by Coleman Associates. A few great tools never hurts either.

No-Show Playbook

A play is a set of tactical moves a team can try during specific situations to achieve different results--in this playbook, it's about reducing No-Show rates. Here are a bunch of things you can try.  ...

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QuickStart Toolkit

If you want to be successful at finding hidden capacity, you must stop the bleed of appointment slots at the start of each session as everyone waits for everyone else to do something before they begin with patients. Use this tool to document and monitor how well you are doing at getting off to a “QuickSt...

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Visit Prep Toolkit

Wouldn’t it be nice to be thoroughly prepared for a patient’s appointment before they even set foot in your clinic? Visit Preparation can help you (big time!) if it’s done well. Check out this useful tool for preparing patient visits and modify it to fit your own needs....

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RRT Toolkit

Use the forms in this ToolKit to help you prepare for and track results during Rapid Redesign Tests...

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