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Tools

Transformation is a process that requires a solid plan, good leadership, trusted data, best practices, inspiration, an outside perspective and push—which can be provided by Coleman Associates. A few great tools never hurts either.

No-Show Playbook

A play is a set of tactical moves a team can try during specific situations to achieve different results--in this playbook, it's about reducing No-Show rates. Here are a bunch of things you can try.  ...

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The Team Dance

Working in the back of a clinic can often leave clinicians feeling like they have two left feet. Th...

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Market Diffusion

In order to create a strategy to affect change and to successfully convert your model of work to a true-team based model, one must understand how change happens….how change happens on a large scale...

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Envision Your Ideal Patient Visit Experience

The great thing about redesign an transformed visit, is that we all have experience being a patient. As a healthcare worker, you have to no more than tell a friend or new acquaintance that you work in healthcare and they will share with you a story of some awful experience they or their family member has had get...

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The Who, What, When, Why and How’s of RRT...

Have you ever tried to make a major improvement at your health center? Have you been frustrated by the slow pace at which the changes take place? Or maybe the change initiative failed altogether and y...

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Cycle Time Math

This brief guide is designed for those of you who never liked doing math or never found an easy way...

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