Tools

Transformation is a process that requires a solid plan, good leadership, trusted data, best practices, inspiration, an outside perspective and push—which can be provided by Coleman Associates. A few great tools never hurts either.

Step 4. Be a Mystery Shopper

This tool guides you through the process of conducting mystery shopper calls. Conduct these ca...

Step 1. Visit Tracking Toolkit

This guide leads you through the visit tracking technique described in Step 1. This is the first st...

Step 2. Visit Mapping Toolkit

Once you have completed Step 1, this guide leads you through the Visit Mapping technique descr...

This tool is designed for our current clients to reference their baseline data collection processes.

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Step 3. Baseline Data Toolkit

As the next step, this guide leads you through the steps required to collect your baseline data....