Coleman Recommended Resources

Coleman Associates loves seeking out resources, stumbling upon thought-provoking videos and learning from others both inside and outside the healthcare industry. We’d love to share our favorites with you.

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Text Patients for Success

Our friends at CCI (Center for Care Innovations) have created a set of tools for texting patients. Check out their resources here about how to text successfully and even how to select a texting platform.  Not only does texting create more opportunities for patients of all abilities, but it also makes for a more convenient connection for many patients! Welcome to the 21st century!

The Perils and Payoffs of Alternative Payment Models for Community Health Centers


Population-based payments helped sustain some FQHCs during the pandemic as they curtailed in-person services and invested in telehealth and other tools. To transition to alternative payment models, many FQHCs will require technical assistance, culture change, and better collaboration with other providers and health plans.

Tips to Become More Innovative

John Sweeney stars in a compelling training video about innovation and in this short four-minute video he provides some key tips for being an innovator in any work you do.

Cy Wakeman's No Ego Podcast

We love this podcast and think there are lots of amazing nuggets of wisdom in here. Make this your morning commute podcast and leverage your driving time to inspire you to be a better manager. Need a great place to start, check out podcast #16, my personal favorite. It's titled Stop Enabling: The Best Way to Foster Accountability

The Birth of Health Centers

Ever wonder how health centers got their start? Why do we love to connect with those who share our mission and vision for complete, amazing care for the underserved? Well, this is an origin story you won't want to miss.

Crucial Accountability Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Patterson, Grenny, Maxfield, McMillan, and Switzler.


This is a new favorite read of Melissa's. It's got great practical tips for how to determine when it's time to have a tough conversation and how to have it. They cover thoughts and strategies from before the conversation, during the conversation, and after the conversation.

Invisible Women: Exposing Data Bias in a World Designed for Men by Caroline Criado-Perez


This book looks at how women and other minority groups are globally disenfranchised and missed because of “default male” thinking and unassuming aggregate datasets. Get ready to have your mind blown with real life examples of these groups being forgotten in data and public policy.

The New Jim Crow: Mass Incarceration in the Age of Colorblindness by Michelle Alexander


Michelle Alexander examines how the US seamlessly transitioned from the age of Jim Crow to the age of Mass Incarceration. This is an unvarnished look at the systematic disenfranchisement of African-American males.

White Fragility by Robin DiAngelo


Robin DiAngelo is a diversity and inclusion trainer who kept finding that sensitivity to discussions around race and racism from her white participants would stop the conversation. This book explores why conversations about race are so difficult for white people and how to combat it to be a better ally to people of color.

This little-known leadership principle can provide clarity during uncertain times


A FQHC CEO shared this article with us. She is going through the High Impact Management Program and recognized some of the leadership qualities that improve resilience and adaptability in uncertain times.

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