Coleman Recommended Resources
Coleman Associates loves seeking out resources, stumbling upon thought-provoking videos and learning from others both inside and outside the healthcare industry. We’d love to share our favorites with you.
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Always running late? This simple tip can change a physician's life
This simple article was recommended to a group of peers by a CMO I respect in Arkansas. He shared this article and we discussed how providers need to take some ownership of helping patients to understand that prioritization of needs is key to the success of everyone. Until healthcare payment reform happens, few clinicians can see their way out of their challenges without doing some limiting.
The Deadly Sins Of Employee Retention: New Edition To Solve The Great Resignation, Quiet Quitting, Burnout, And More
This book is a very quick read, similar to Monday Morning Leadership, and has overlapping principles and advice. They outline 7 pitfalls that can hurt your employee retention work and that frankly can help you be a better manager. A relevant read these days!
Tips to Become More Innovative
John Sweeney stars in a compelling training video about innovation and in this short four-minute video he provides some key tips for being an innovator in any work you do.
Having Tough Conversations: A Series for Leaders.
Have you ever been afraid to broach a difficult subject with a staff member or got nervous about having to address an accountability issue? Start by watching this brief series with Melissa and Amanda from Coleman as they discuss common pitfalls and advice when preparing to have a tough conversation.
The Perils and Payoffs of Alternative Payment Models for Community Health Centers
Population-based payments helped sustain some FQHCs during the pandemic as they curtailed in-person services and invested in telehealth and other tools. To transition to alternative payment models, many FQHCs will require technical assistance, culture change, and better collaboration with other providers and health plans.
Cy Wakeman No Ego Talk
Hear Cy Wakeman share her experiences with traditional management styles and how they don't work. She shares great ideas and will inspire you to think differently about how you lead.
The Birth of Health Centers
Ever wonder how health centers got their start? Why do we love to connect with those who share our mission and vision for complete, amazing care for the underserved? Well, this is an origin story you won't want to miss.
Crucial Accountability Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Patterson, Grenny, Maxfield, McMillan, and Switzler.
This is a new favorite read of Melissa's. It's got great practical tips for how to determine when it's time to have a tough conversation and how to have it. They cover thoughts and strategies from before the conversation, during the conversation, and after the conversation.
15 cities ranked by wait times for a new patient appointment
Is Coleman exaggerating the value of short wait times?!? Nope.
RoS: Design Thinking & Clinics with No Waiting Rooms with Stacey Chang
Stacey Chang shares about design in medicine, drawing upon his experience at the Dell School of Medicine at UT Austin and how we can use design thinking as a tool to improve healthcare.