Coleman Recommended Resources

Coleman Associates loves seeking out resources, stumbling upon thought-provoking videos and learning from others both inside and outside the healthcare industry. We’d love to share our favorites with you.

Displaying 1 - 10 of 78

Global Edition Artificial Intelligence This FQHC slashed its patient no-show rate with AI in 3 months

Read how healthcare organization Urban Health Plan (UHP), a federally qualified health center based in New York, tackled high missed appointment rates, also known as no-show rates, using innovative technological strategies. By leveraging data analytics and machine learning algorithms from eClinicalWorks(eCW), they targeted patients at high risk of no-shows, resulting in significant improvements in appointment attendance. Through personalized outreach and increased virtual care access, UHP successfully reduced missed opportunities, enhancing patient engagement and overall healthcare outcomes.

Coleman Associates Innovation Podcast


Reduce No-Show Rates in Community Health? Redesign the visit to actually work for the patient? These seemingly insurmountable challenges and more are explored in a podcast hosted by Coleman Associates. We will interview health centers, redesign experts and dramatic performance improvement veterans on what worked, what was challenging and what you can do to start your own transformation effort tomorrow.

Extreme Ownership


Written by Jocko Willink & Leif Babin, this book is perfectly titled. It is a fantastic and relatable read for leaders/managers at all levels. This book makes a compelling case for developing yourself and your direct reports to take a greater level of ownership of decisions and outcomes in the workplace.  Trigger alert—this is not the book for you if you are not comfortable reading about war and soldiers “hunting” the “bad guys.”



Clinician Burnout in the US: New Data, Surprising Insights

In the new article, "Clinician Burnout in the US: New Data, Surprising Insights," researchers delve into the intricate relationship between clinician burnout and the prevalence of patients needing chronic care. The article uncovers previously unnoticed patterns that shed light on the toll that caring for patients with complex health needs takes on healthcare professionals causing 'moral injury'.

The article explores the unique challenges these cases pose to healthcare providers, from the demand for extended and specialized care to the emotional toll of managing long-term illnesses.

As the healthcare landscape evolves, understanding the nuanced factors contributing to clinician burnout becomes increasingly critical.

MA Retention Article


What's behind your inability to retain great Medical Assistants? Providers are less productive and less satisfied when they don't have strong MAs. MAs are the secret sauce for strong, stable clinical departments. Here are some ideas on how you can further your MA retention program.

Medicine and the Machine


Episode July 25, 2023 Bob Wachter's Viral Tweet and Thoughts on AI in Medicine hosts a convo between Abraham Verghese, MD, Eric Topol, MD, and Robert Wachter, MD beginning to talk about outcomes of COVID but evolving swiftly into the role of AI in the future workplace of physicians and health care providers.

Take the Island, Burn all Boats

Julius Caesar famously said over 2000 years ago, “If you want to take the island, then burn your boats.” Mel discusses the importance of commitment when it comes to implementing change initiatives.

The Deadly Sins Of Employee Retention: New Edition To Solve The Great Resignation, Quiet Quitting, Burnout, And More


This book is a very quick read, similar to Monday Morning Leadership, and has overlapping principles and advice. They outline 7 pitfalls that can hurt your employee retention work and that frankly can help you be a better manager.  A relevant read these days!

Raise the Red Flag

One of Coleman’s mantras is “Raise the red flag early AND often.” Mel discusses the importance of doing so in a staffing and work performance setting.

Ted Talk about Future of HealthCare 2024...

Dr. Stephen Klasko talks about the future of healthcare .... from an exciting perspective highlighting both data-driven decision-making and clinician training.

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