Coleman Recommended Resources

Coleman Associates loves seeking out resources, stumbling upon thought-provoking videos and learning from others both inside and outside the healthcare industry. We’d love to share our favorites with you.

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The Birth of Health Centers

Ever wonder how health centers got their start? Why do we love to connect with those who share our mission and vision for complete, amazing care for the underserved? Well, this is an origin story you won't want to miss.

Crucial Accountability Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Patterson, Grenny, Maxfield, McMillan, and Switzler.


This is a new favorite read of Melissa's. It's got great practical tips for how to determine when it's time to have a tough conversation and how to have it. They cover thoughts and strategies from before the conversation, during the conversation, and after the conversation.

15 cities ranked by wait times for a new patient appointment


Is Coleman exaggerating the value of short wait times?!? Nope.

RoS: Design Thinking & Clinics with No Waiting Rooms with Stacey Chang


Stacey Chang shares about design in medicine, drawing upon his experience at the Dell School of Medicine at UT Austin and how we can use design thinking as a tool to improve healthcare.

Babbage: The smartwatch will see you now


In this episode of Babbage, they explore the present and the future of wearable devices like smartwatches and fitness trackers. Hear from the researchers working on improving the accuracy of trackers for all skin tones, doctors who use wearable data during telehealth visits, and data nerds who are thinking about how wearables could detect the next pandemic.

Tips for using total time to code E/M office visits


I would suggest a blurb like the following. The AAFP suggests guidance for getting paid for outside of the visit support. See this nifty article for guidance.

This little-known leadership principle can provide clarity during uncertain times


A FQHC CEO shared this article with us. She is going through the High Impact Management Program and recognized some of the leadership qualities that improve resilience and adaptability in uncertain times.

Who Is (and Is Not) Receiving Telemedicine Care During the COVID-19 Pandemic


Coleman provides a variety of resources to help organizations fold in telehealth/virtual care into their current workflows. Read more about who has been accessing these health care resources as you think about how to reduce the divide among your patients and help them to take advantage of this convenience offering.

Addressing Transportation Insecurity: Concrete Advice From Clinic Leaders


Our work in 2020 focused, like most of your work, on alternative ways to see and care for our patients. Here is a summary of what one organization we like, CCI (Center for Care Innovations) pulled together from some of their work on patient transportation.

Clinic Aims To Prevent Health Issues Brought On By Extreme Weather Disasters


Health clinics can suffer disruptions during extreme weather disasters, putting their patients' health at risk. Researchers are researching how clinics can better prepare for such events. Listen to this short podcast to hear more.

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