From one CEO to another CEO
The Practice Transformation and Process Redesign that we have accomplished this past year as a result of the work we did with Coleman Associates has been phenomenal.
The most impressive part of Coleman to me is how engaged our staff became when they were given real permission and authority to redesign the way we care for our patients. Staff engagement was great due to our staff feeling really empowered to make recommendations and proactive changes regarding has to how we operate and care for patients on a daily basis.
Although we focused on our Medical Departments this past year, we are now going to implement many of the Coleman puzzle pieces and program components in our other Departments as well, like Dental and Behavioral Health. There is so much that is applicable to all of our other departments from what we learned this past year with Medical that we are going to use Coleman as a template in 2020 for developing our “Best Practices” for all departments.
I can’t say enough good things about Coleman Associates. Their company and team were super to work with and their program really works. If you decide to work with Coleman Associates this next year, you will not be disappointed and it will be money well spent because this program definitely produces real results in the end.
-Rick Johnson, Community Health Center CEO