Contact

Brizzia Burgos

23 May, 2023
Follow Coleman!

Brizzia Burgos

23 May, 2023
Follow Coleman!

A Healthy Dose of Skepticism


It wasn’t until we started diagraming patient visits in my health center that things started to click for me. We learned in this process that approximately forty percent of a patient’s time in our health center was spent waiting while not in contact with a single staff member. With a baseline visit time of 82 minutes, more than 30 minutes were completely wasted for every single patient that came to our “excellent” site. Over the next several months, the work to make our health center function better for our patients actually resulted in me having more time in the exam room while dramatically reducing cycle times. Patient waits reduced, provider stress decreased, and thorough quality care improved. Given that I am not only a physician, but also a good husband, I know how to admit when I was wrong.

-Dr. Rinderknecht

Share This

Share this post with your friends!