Process Redesigner & Trainer. Sacramento, CA
Project Manager, Process Redesigner & Trainer. Sacramento, CA. Harpreet truly enjoys the California sunshine, which is why she was born, raised, and hasn’t left the state. She was a Clinic Manager at a Federally Qualified Health Center (FQHC) right outside Sacramento, CA. She started as the front office lead, worked as a Medical Assistant and Flow Coordinator. Harpreet also worked on her Quality Improvement team at her health center, and she is a graduate of the Clinic Leadership Institute (CLI) Program. Before becoming a process redesigner, she went through a Rapid DPI™ at her health center when she excelled and learned how to manage change and become a coach herself. With Coleman, Harpreet manages Rapid DPI™ projects, DPI™ collaboratives, leads the High Impact Management Program, leads many phone room redesign projects, and was a key Coach aka Passion Ignitor in redesigning immigration and naturalization services. Many who have worked with her may know and call her Happi…she goes by both names, and for those who have been on a coaching call with her first thing in the morning, they know the nickname fits! She speaks fluent Punjabi and football. She spends most of her time enjoying her furkids, family, and friends and when she’s not with them then she’s most likely at her local Orange Theory™ studio. While she is not the greatest cook or gardener, she enjoys the challenges both hobbies present, but she never lets that or anything else get between her and a 49ers game!
Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means things may get worse. To the hopeful it is encouraging because it means things may get better. To the confident it is inspiring because the challenge exists to make things better. -King Whitney Jr.