Looking for some guidance on where to focus your improvement efforts? Looking for guidance on the biggest bang for your buck to ready you for Alternative Payment Models (APMs)?
Sometimes, you just need an outsider’s perspective in order to provide clarity for your organization. After looking at the same people, processes, papers, and places day after day, you can lose those fresh eyes that allow you to see clearly what works, what doesn’t work, and why.
That’s where the Coleman Associates Look-See comes in. The Look-See consists of inviting two or three associates to spend a couple of days with your team on-site to see, hear, listen, observe, and reconcile information using their seasoned process-oriented, and patient-centric eyes.
Depending on the size of your organization, the Look-See provides not only an opportunity to ask questions and begin to stir the hearts and minds of staff about the way they do work every day, but it also provides a very detailed report out to leadership about where the organization looks strongest and where it has the most room to grow. An exit conference that shares candid observations and suggests next steps, when partnered with the organizational goals and priorities, offers a starting point for many organizations and helps to provide a trajectory and track for both short-term and long-term goals.
This multi-day, multi-associate Look-See is a consulting approach that maximizes time on-site at a clinic and makes in-the-moment suggestions to medical clinic leadership about improvements to both better the patient experience as well as increase clinic efficiency. Rather than requiring off-line time for internal staff to meet with the Coleman “consulting team,” the Coleman Associates consultants are shoulder to shoulder in the clinic with staff in real-time to observe and ask questions and/or make small recommendations. These suggestions serve to open the avenues that will allow change to begin by easing access problems, improving the patient experience, and standardizing current systems. The recommendations are the consequence of staff suggestions, on-the-floor observations, and Coleman experience in working with hundreds of sites to make Dramatic Performance Improvement™.
The Coleman consultants work hand in hand with the management team, meeting with the managers at the end of the two-day visit in order to share observations and information, make recommendations, identify areas most in need or most ready for improvement, and begin to lay the groundwork for a new path forward. In this session and in the final written report, the consultants will suggest the timing and staging of improvement efforts (including engaging in a follow-up Coleman DPI™ process) and will communicate overall goals, outcomes, and expectations related to this project. The price for this engagement is somewhat dependent upon the number of sites covered and the amount of time that might be needed, but this engagement begins at a cost of $21,620. If requested, the Look-See can also be angled toward APM readiness with Coleman using their 60-point evaluation tool to identify where you are strong and where you have room to grow or must evolve to be successful. This review will take some time away from the general operational review but will be very helpful in pointing the way toward macro changes that may be required.
Should the organization decide to proceed with the DPI™ collaborative or the Rapid DPI™ program, this Look-See will serve to prepare staff, organize the leadership team, and provide guidance to senior management about changes that should be made to ensure that they get the most out of the DPI™ engagement.
