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Getting to Yes: "Heal Thyself"

You can picture it: the Medical Director, Head Nurse, and Clinic Manager sitting around a table, steam coming out of their ears, each holding the line and unwilling to compromise. As they wrestle with...

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What About Quality?

Preface by Roger Coleman It is common in our Patient Visit Redesign™ workshops and trainings to have an attendee object to our focus on visit cycle time and productivity: “Gee, I think these are ...

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Small Office Redesign

This is the story of a small faculty practice within a hospital system. This patient visit redesign model is probably the most efficient we've seen implemented. Something had to change. It was a f...

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A Little Audacity Goes a Long Way

This is a different kind of success story. It’s a story that has everything and nothing to do with redesign. It’s a story about vision, with seeing the impossible become possible—not in a g...

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A New Lencioni Team Tool

A Review by Roger Coleman Over the past three years, there have been over a thousand books published on the topic of leadership, and often on my travels I've seen the most unlikely characters readin...

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