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The New Normal

Our Coleman team has been working with health centers around the country who are using their Dramatic Performance Improvement™ tactics to successfully navigate the rapidly changing COVID-19 environment. We’ve compiled best practices and are developing new Coleman tools that health centers can use with their patients and staff during the coronavirus outbreak. We encourage you to steal shamelessly and use these resources with your teams so no one has to spend unnecessary time ‘reinventing the wheel.’ We know that the uncertainty of this pandemic can be anxiety-laden and we want to be sure you have the resources you need to provide the best care possible to your patient community while protecting the health and well-being of your staff.

COVID-19 Resources

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How to Work Remotely - Webinar

This is a great webinar for staff who are just starting to learn how to navigate working remotely. We shared best practices for how to set up your workspace and how to be productive at home.

How to Scrub the Schedule During a Pandemic - Webinar

We shared some sample scrubbing tools and a guide that will help you and your staff navigate upcoming weeks of rapidly changing schedules during this time.

Eventbrite Registration Page for COVID-19 Trainings and Health Center Gatherings

Register Here for any of our Free Training Webinars for Health Centers During the COVID-19 Pandemic.

Download a COVID-19 Thank You Card!

A huge thank you from Coleman Associates to all healthcare professionals, first responders and essential workers. We appreciate you all!
If you or someone you know would like to thank someone during this time, please download our free digital and printable thank you card to leave on their desk or send to someone in the mail!

A Letter to Patients - a Template

During this unprecedented time it seems like we’ve received an email from everyone...Everyone except our Primary Care Provider. We highly suggest you communicate with your patients now. Here is a suggested template that Coleman put together that you can edit specifically for your site to get to your patients immediately.

Drive-Thru for Clinics

A Drive-Thru option protects patients and staff and helps to save critical PPE resources. This guide is intended as a starting point to create internal processes. This guide is designed around a generic workflow that can be tweaked for individual clinics.

COVID-19: Telehealth- Trust Your Gut Podcast

This is a round table interview with four medical doctors about providing telehealth.

COVID-19: Square Peg, Round Hole Podcast

Learn how one health center extended a week's worth of PPE (Personal Protective Equipment) into 32 days.

COVID-19: Changing Habits to Combat COVID-19 Podcast

Listen to this podcast episode that has some really helpful tips and tricks for how you can use Dramatic Performance Improvement™ (DPI™) innovations amidst this global pandemic.

Testimonial about Red Carpeting during COVID-19

An organization in Oklahoma built on the foundation of “Red Carpeting” they learned during their DPI™ Collaborative. This organization piloted “Red Carpeting from the Parking Lot.”  The goal is to have the patients wait in their car instead of the waiting area and then bring them directly to the exam room once the health center is ready to see the patient. 

In order to make this successful, they do some work prior to the appointment. The receptionist reviews the provider’s schedules and identifies any newborn appointments and two-week follow up appointments. This is a version of Coleman’s Scrubbing the Schedule.” The receptionist then contacts each patient in a Robust Confirmation Call and gives them a direct line to call when the patient arrives at the health center’s parking lot. Once the patient calls, the registration process is all done via the telephone. The staff ‘sweeps’ the parking lot every 30 minutes to make sure patients are not missed. This organization found the process worked so well, they will be rolling it out to the rest of their sites!

Refresh your Handwashing skills today!
Visit Vroom! to take our Handwashing module.

Coleman COVID-19 Podcast Episodes

See all Coleman podcast episodes here.

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