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The New Normal

Our Coleman team has been working with health centers around the country who are using their Dramatic Performance Improvement™ tactics to successfully navigate the rapidly changing COVID-19 environment. We’ve compiled best practices and are developing new Coleman tools that health centers can use with their patients and staff during the coronavirus outbreak. We encourage you to steal shamelessly and use these resources with your teams so no one has to spend unnecessary time ‘reinventing the wheel.’ We know that the uncertainty of this pandemic can be anxiety-laden and we want to be sure you have the resources you need to provide the best care possible to your patient community while protecting the health and well-being of your staff.

COVID-19 Resources

Displaying 21 - 30 of 57

Drive-Thru for Clinics

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A Drive-Thru option protects patients and staff and helps to save critical PPE resources. This guide is intended as a starting point to create internal processes. This guide is designed around a generic workflow that can be tweaked for individual clinics.

COVID-19: Telehealth- Trust Your Gut Podcast

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This is a round table interview with four medical doctors about providing telehealth.

COVID-19: Square Peg, Round Hole Podcast

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Learn how one health center extended a week's worth of PPE (Personal Protective Equipment) into 32 days.

COVID-19: Changing Habits to Combat COVID-19 Podcast

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Listen to this podcast episode that has some really helpful tips and tricks for how you can use Dramatic Performance Improvement™ (DPI™) innovations amidst this global pandemic.

Testimonial about Red Carpeting during COVID-19

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An organization in Oklahoma built on the foundation of “Red Carpeting” they learned during their DPI™ Collaborative. This organization piloted “Red Carpeting from the Parking Lot.”  The goal is to have the patients wait in their car instead of the waiting area and then bring them directly to the exam room once the health center is ready to see the patient. 

In order to make this successful, they do some work prior to the appointment. The receptionist reviews the provider’s schedules and identifies any newborn appointments and two-week follow up appointments. This is a version of Coleman’s Scrubbing the Schedule.” The receptionist then contacts each patient in a Robust Confirmation Call and gives them a direct line to call when the patient arrives at the health center’s parking lot. Once the patient calls, the registration process is all done via the telephone. The staff ‘sweeps’ the parking lot every 30 minutes to make sure patients are not missed. This organization found the process worked so well, they will be rolling it out to the rest of their sites!

NIH study validates decontamination methods for re-use of N95 respirators

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NIH releases preliminary information on decontamination of N95 masks.

Weitzman ECHO COVID-19

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Listen here to learn about emerging telehealth planning.

HHS Awards $1.3 Billion to Health Centers in Historic U.S. Response to COVID-19

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If you are a FQHC, read here about important funding coming your way from HRSA.

John Krasinski’s “Some Good News” Episode 2

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John Krasinski’s show “Some Good News” is extra special this week! A guest performance by the original cast of Hamilton, the weather report by Robert DeNiro and Emily Blunt jumps in too! Enjoy!

Three Federal Telehealth Rules

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Considering telehealth? Here’s some new information to help you be compliant.

Refresh your Handwashing skills today!
Visit Vroom! to take our Handwashing module.

Coleman COVID-19 Podcast Episodes

See all Coleman podcast episodes here.

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