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The New Normal

Our Coleman team has been working with health centers around the country who are using their Dramatic Performance Improvement™ tactics to successfully navigate the rapidly changing COVID-19 environment. We’ve compiled best practices and are developing new Coleman tools that health centers can use with their patients and staff during the coronavirus outbreak. We encourage you to steal shamelessly and use these resources with your teams so no one has to spend unnecessary time ‘reinventing the wheel.’ We know that the uncertainty of this pandemic can be anxiety-laden and we want to be sure you have the resources you need to provide the best care possible to your patient community while protecting the health and well-being of your staff.

COVID-19 Resources

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Telehealth Resources


Helpful Telehealth tools, advice, workflows and best practices from health centers across the country and they are represented on our website.

Reduced Workflows & Staffing Guidance for Non-Clinical Operations


Here is a helpful tool we created to help with workflow reductions and staffing guidelines for a non-clinical staff member.

How to Manage Remote Staff - Webinar


In an ever-shifting healthcare climate, more and more organizations are moving to send non-clinical workers to remote work. This 1-hour webinar will share the DOs and DON'Ts of how to manage remote staff.

Remote Work Toolkit


In this toolkit, we compiled some best practices regarding working remotely. At the request of the health center staff and managers, we focused mainly on developing easy-to-use tools. This way, organizations can make quick, proactive decisions to move staff to remote work while giving them the correct tools to set them up for success.

How to Communicate During a Pandemic - Webinar


We discuss formal and informal strategies and share a tip sheet that you can take with you

How to Work Remotely - Webinar


This is a great webinar for staff who are just starting to learn how to navigate working remotely. We shared best practices for how to set up your workspace and how to be productive at home.

How to Scrub the Schedule During a Pandemic - Webinar


We shared some sample scrubbing tools and a guide that will help you and your staff navigate upcoming weeks of rapidly changing schedules during this time.

Eventbrite Registration Page for COVID-19 Trainings and Health Center Gatherings


Register Here for any of our Free Training Webinars for Health Centers During the COVID-19 Pandemic.

Download a COVID-19 Thank You Card!

A huge thank you from Coleman Associates to all healthcare professionals, first responders and essential workers. We appreciate you all!
If you or someone you know would like to thank someone during this time, please download our free digital and printable thank you card to leave on their desk or send to someone in the mail!

A Letter to Patients - a Template


During this unprecedented time it seems like we’ve received an email from everyone...Everyone except our Primary Care Provider. We highly suggest you communicate with your patients now. Here is a suggested template that Coleman put together that you can edit specifically for your site to get to your patients immediately.

Refresh your Handwashing skills today!
Visit Vroom! to take our Handwashing module.

Coleman COVID-19 Podcast Episodes

See all Coleman podcast episodes here.

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