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The New Normal

Our Coleman team has been working with health centers around the country who are using their Dramatic Performance Improvementâ„¢ tactics to successfully navigate the rapidly changing COVID-19 environment. We’ve compiled best practices and are developing new Coleman tools that health centers can use with their patients and staff during the coronavirus outbreak. We encourage you to steal shamelessly and use these resources with your teams so no one has to spend unnecessary time ‘reinventing the wheel.’ We know that the uncertainty of this pandemic can be anxiety-laden and we want to be sure you have the resources you need to provide the best care possible to your patient community while protecting the health and well-being of your staff.

COVID-19 Resources

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Operationalizing Telehealth/Telephonic Visits

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Coleman Associates, in partnership with NACHC and PMG recently compiled a Quick Guide for Telehealth Implementation. Click here for helpful billing and workflow guidance as you stand up your own telehealth program.

How to Run a Drive-Thru Clinic - Webinar

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Coleman Associates has compiled some best practices from organizations around the country and created some simple workflows and best practices to share with anyone who is setting up this kind of testing outside their clinic doors.

A Special Thanks to our Partners at NACHC

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A big thank you to our partners at the National Association for Community Health Centers (NACHC.) We want to express our gratitude to them for the work they're doing to help community health centers during this time and we appreciate the opportunity to collaborate with them!

Staffing DOs and DON'Ts During a Pandemic - Webinar

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This webinar is designed for administrators who are struggling with the following decisions:

  • When to deploy staff for remote work
  • When to rotate staff
  • When to change clinic hours

Telehealth Resources

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Helpful Telehealth tools, advice, workflows and best practices from health centers across the country and they are represented on our website.

Reduced Workflows & Staffing Guidance for Non-Clinical Operations

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Here is a helpful tool we created to help with workflow reductions and staffing guidelines for a non-clinical staff member.

How to Manage Remote Staff - Webinar

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In an ever-shifting healthcare climate, more and more organizations are moving to send non-clinical workers to remote work. This 1-hour webinar will share the DOs and DON'Ts of how to manage remote staff.

Remote Work Toolkit

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In this toolkit, we compiled some best practices regarding working remotely. At the request of the health center staff and managers, we focused mainly on developing easy-to-use tools. This way, organizations can make quick, proactive decisions to move staff to remote work while giving them the correct tools to set them up for success.

How to Communicate During a Pandemic - Webinar

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We discuss formal and informal strategies and share a tip sheet that you can take with you

How to Work Remotely - Webinar

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This is a great webinar for staff who are just starting to learn how to navigate working remotely. We shared best practices for how to set up your workspace and how to be productive at home.

Refresh your Handwashing skills today!
Visit Vroom! to take our Handwashing module.

Coleman COVID-19 Podcast Episodes

See all Coleman podcast episodes here.

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