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The New Normal

Our Coleman team has been working with health centers around the country who are using their Dramatic Performance Improvementâ„¢ tactics to successfully navigate the rapidly changing COVID-19 environment. We’ve compiled best practices and are developing new Coleman tools that health centers can use with their patients and staff during the coronavirus outbreak. We encourage you to steal shamelessly and use these resources with your teams so no one has to spend unnecessary time ‘reinventing the wheel.’ We know that the uncertainty of this pandemic can be anxiety-laden and we want to be sure you have the resources you need to provide the best care possible to your patient community while protecting the health and well-being of your staff.

COVID-19 Resources

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Quick COVID-19 Survey


The Larry A Green Center catalogs data on provider and patient satisfaction with services and some of their outcomes can be found on this website.

What a Doctor Learns From Watching You on Video Chat

Marion Renault explores the similarities between early 1900s house calls and telehealth visits for better or for worse.

The Evolving Role of the Medical Assistant


This toolkit serves as a guide for health center managers and Medical Assistants (MAs) by sharing tactics and best practices in this updated role of the MA.  It includes ideas and easy-to-use tools as MAs continue their work as an essential member of the Patient Care Team.

Primary Care & COVID-19: Week 8 Survey


From the Patient-Centered Primary Care Collaborative, comes survey & reactions from providers about their concerns & the concerns they anticipate of their patients.

CARES Act & H8D Fund


Coleman Associates respond to some FAQ regarding the H8D funds.

Medicare FQHC Telemedicine Update Regarding COVID-19 and 1135 Waiver Public Health Emergency


From our friends at PMG, some info for FQHCs on telemedicine reimbursement.

Telehealth/Telephonic Visits: A Complete Starter Guide - Webinar


This webinar offers tools, advice, workflows, and other best practices from health centers across the country. We shared links and tools during this webinar that you can take with you to advance your telehealth services during coronavirus and beyond.

HRSA Q&A About COVID-19/CARES Act Funding, 4/17/20


For a copy of FY 2020 Coronavirus Supplemental Funding for Health Centers (COVID-19) (H8C and H8D) Question and Answer Session, click here:

Operationalizing Telehealth/Telephonic Visits


Coleman Associates, in partnership with NACHC and PMG recently compiled a Quick Guide for Telehealth Implementation. Click here for helpful billing and workflow guidance as you stand up your own telehealth program.

How to Run a Drive-Thru Clinic - Webinar


Coleman Associates has compiled some best practices from organizations around the country and created some simple workflows and best practices to share with anyone who is setting up this kind of testing outside their clinic doors.

Refresh your Handwashing skills today!
Visit Vroom! to take our Handwashing module.

Coleman COVID-19 Podcast Episodes

See all Coleman podcast episodes here.

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