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The New Normal

Our Coleman team has been working with health centers around the country who are using their Dramatic Performance Improvementâ„¢ tactics to successfully navigate the rapidly changing COVID-19 environment. We’ve compiled best practices and are developing new Coleman tools that health centers can use with their patients and staff during the coronavirus outbreak. We encourage you to steal shamelessly and use these resources with your teams so no one has to spend unnecessary time ‘reinventing the wheel.’ We know that the uncertainty of this pandemic can be anxiety-laden and we want to be sure you have the resources you need to provide the best care possible to your patient community while protecting the health and well-being of your staff.

COVID-19 Resources

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COVID-19 Vaccine Distribution Clinic Operations Toolkit

Coleman Associates has partnered with NACHC to produce a Vaccine Distribution Toolkit. This innovative tool is designed to improve your vaccine workflows.

NACHC Toolkit: Basic Preparation for Fluid Operations During a Pandemic

Coleman Associates partnered with NACHC to co-produce this comprehensive toolkit. In it, you will find simple procedures and workflows informed by health centers that are currently managing 'new normal' operating procedures.

CDC's Vaccine Program Interim Playbook

This document serves as an interim playbook on how to plan and operationalize a vaccination response to COVID-19 within their

Quick COVID-19 Survey

The Larry A Green Center catalogs data on provider and patient satisfaction with services and some of their outcomes can be found on this website.

What a Doctor Learns From Watching You on Video Chat

Marion Renault explores the similarities between early 1900s house calls and telehealth visits for better or for worse.

The Evolving Role of the Medical Assistant

This toolkit serves as a guide for health center managers and Medical Assistants (MAs) by sharing tactics and best practices in this updated role of the MA.  It includes ideas and easy-to-use tools as MAs continue their work as an essential member of the Patient Care Team.

Primary Care & COVID-19: Week 8 Survey

From the Patient-Centered Primary Care Collaborative, comes survey & reactions from providers about their concerns & the concerns they anticipate of their patients.

Medicare FQHC Telemedicine Update Regarding COVID-19 and 1135 Waiver Public Health Emergency

From our friends at PMG, some info for FQHCs on telemedicine reimbursement.

CARES Act & H8D Fund

Coleman Associates respond to some FAQ regarding the H8D funds.

Telehealth/Telephonic Visits: A Complete Starter Guide - Webinar

This webinar offers tools, advice, workflows, and other best practices from health centers across the country. We shared links and tools during this webinar that you can take with you to advance your telehealth services during coronavirus and beyond.

Refresh your Handwashing skills today!
Visit Vroom! to take our Handwashing module.

Coleman COVID-19 Podcast Episodes

See all Coleman podcast episodes here.

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