It was my first management job. I had dozens of my employees in a room making outbound phone calls to survey patients about their recent health care experience. I loved the company, and I loved the work. Since becoming a “supervisor” I had purchased several management books at the big box bookstore (this was pre-online
No one wants to be merely adequate. Most of us go into a job wanting to perform well, to know we are making a difference, and to add value to the world around us. Despite our positive intentions, from time to time, we may lose focus for a variety of reasons. Maybe we shift our work
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We offer highly effective, well-honed improvement techniques & programs. We train, coach, and inspire staff and managers to re-think the way they provide care to patients.
